At Aria Rae, we want you to love your purchase. If for any reason you are not completely satisfied, our Refund Policy outlines the steps to request an exchange or refund. Please read the following information carefully to ensure a smooth process.

How to Request an Exchange or Refund

To qualify for a refund or exchange, please ensure that:

  • Items must be unworn (except for trying on).
  • All tags and packaging must be included.

Please note that items not meeting these requirements are not eligible for a refund or exchange. For detailed instructions, please refer to our Refund Policy.

Exchange Policy

You may exchange your purchase within 30 days of receiving the items, provided they are unworn and in their original packaging. The first exchange from our warehouse will be covered by us. However, subsequent exchanges will incur delivery costs.

Refund Policy

Refunds will be processed to the original payment method after the items are received and processed at our warehouse. Please allow 7-14 days from the date of delivery for refunds to be issued. You will receive a notification once the refund is completed. Refunds will be credited to the same payment method used for the purchase.

Additional Costs

Please be aware that customs charges (import duty or tax) on returns are not covered by us. You are responsible for all costs and charges associated with returning your order. We strongly recommend using tracked shipping or obtaining proof of postage to ensure successful returns, as we cannot refund lost returns.

Faulty Items

If you have received a faulty item, please contact our support team within 30 days of receiving the item(s). To assist you efficiently, please include the following information in your email:

  • Your order number.
  • A description of the damaged item.
  • Photographic evidence.

We are dedicated to ensuring your complete satisfaction and are here to assist you with any questions or concerns you may have. If you need clarification regarding our Refund Policy or any other inquiries, please feel free to reach out to our customer support team.

For more information, visit our Contact Us page. We're excited to help you!